Salesforce Administrator Training

Want to become proficient in developing Salesforce apps? Join and get to learn under an expert Salesforce developer.

4.9 out of 5 based on 23517 votes
Course Duration Live Project Certification Pass Training Format
30 Hrs.
2 Projects
Live Online/Self-Paced/Class


Professionals Trained


Batches every month


Countries & Counting


Corporate Served

About SalesForce Administrator Training:

Salesforce stands out as a leading CRM software in the market, renowned for empowering businesses to cultivate and nurture robust relationships with their current customers, potential leads, and clients. This versatile software not only facilitates the storage of comprehensive customer information but also provides tools for lead tracking, access to valuable insights, and the automation of various business processes. In essence, Salesforce serves as a comprehensive solution for companies seeking to enhance their customer relationship management efforts.


Things you will learn in Salesforce Administrator Training:

  • Understanding Salesforce Terminology:
  • Salesforce Terminology Explained:
  • Exploring how the CRM software operates:
  • Delving into the Functionality of CRM Software:
  • Creating and overseeing user profiles:
  • User Management in Salesforce:
  • Exploring the various security features inherent to Salesforce:
  • Diving into the Multifaceted Security Features of Salesforce:
  • Establishing and tailoring tabs in Salesforce:
  • Customizing and Configuring Tabs in Salesforce:

Prerequisites of Salesforce Admin Training

There are no minimum prerequisites for joining this Salesforce Administrator Course. However, it would be an advantage if you have basic knowledge about Salesforce and its various functions/features which are available for use by an end-user.

This Salesforce Administrator Certification is for:

  • Individuals new to Salesforce without extensive knowledge:
  • Novices lacking in-depth understanding of Salesforce:
  • Users with basic familiarity with CRM software functions and features, particularly within Salesforce:
  • Those aspiring to become Salesforce Administrators:
  • Individuals in IT management roles seeking Salesforce expertise:
Course Objectives of Salesforce Admin Training

This course on Salesforce Administration aims to enhance your proficiency in handling the fundamental administrative features of the software. Furthermore, through the pursuit of Salesforce Admin Certification, you will acquire the skills to establish, configure, and oversee Salesforce operations, engaging with its diverse functions and features accessible to end-users.


  • Assist students in grasping Salesforce terminology.
  • Instruct students on configuring the user interface of Salesforce.
  • Build students’ confidence in configuring and utilizing various functions within Salesforce.
  • Guide students in comprehending the diverse security features accessible to end-users in Salesforce.
  • Foster students’ ease in implementing automation through Salesforce.
  • Facilitate students in becoming adept at customizing features within the CRM solution.
  • Equip students with proficiency in creating and managing users on the Salesforce platform.
  • Instill confidence in students when working with Salesforce Cloud.
  • Provide comprehensive instruction on using Service Cloud effortlessly.
  • Our trainers will delve into the intricacies of Salesforce Administrator Training to ensure a thorough understanding.

In this Salesforce Administrator Course, the trainers will help you with the following parameters.


  • Acquire the skills to set up, configure, and manage Salesforce effectively.
  • Gain familiarity with the diverse functions and features of Salesforce accessible to end-users.
  • Learn optimization techniques for the CRM solution.
  • Attain expertise in configuring the user interface of the CRM solution through our Salesforce Administrator Certification.
  • Master the creation and customization of tabs within Salesforce.
  • Comprehend the operations and features of Salesforce Cloud.
  • Acquire proficiency in working with Service Cloud.
  • Grasp the roles and responsibilities associated with being a Salesforce Administrator.
  • Transform into a skilled and competent Salesforce Administrator through our comprehensive training.
Salary Expectations for Freshers Post Completing The Salesforce admin Training

The substantial demand for Salesforce Admin Training in the market is primarily driven by its promising prospects, stemming from the significant benefits that a Salesforce Administrator brings to an organization.


  • According to Indeed and other prominent job portals, a skilled Salesforce Administrator stands to command a substantial income for their services.
  • For beginners, the average annual earnings of a fresher Salesforce Administrator hover around 5,00,000-6,00,000.
  • On the other hand, seasoned Salesforce administrators can expect to earn approximately 11,00,000-12,00,000 annually for their expertise.
  • In essence, completing the Salesforce Admin Course positions you to secure a lucrative salary as a Salesforce Administrator within an organization.
Carrer Growth After the Salesforce admin Certification

As a Salesforce Administrator, you will encounter numerous career advancement opportunities compared to other professionals within an organization. Upon successful completion of your Salesforce Administrator Training, you will gain access to various career options, including:

  • Embark on a career as a Salesforce Administrator, leveraging your acquired skills.
  • Opt to undergo additional training for diverse roles within Salesforce, such as Developer, Marketing Cloud specialist, Architect, etc.
  • Elevate your skill set to attain the position of a Senior Salesforce Administrator.
  • Engage actively within the Salesforce community, contributing your expertise and insights.
  • Explore the option of becoming a Salesforce trainer, imparting knowledge to aspiring Salesforce Administrators.

Numerous career advancement prospects await Salesforce Administrators. If you aspire to pursue an exhilarating career abundant with growth opportunities, enrolling in the Salesforce Administrator Course program is a definite pathway to becoming a skilled and competent Salesforce Admin


Salesforce CRM stands out as a robust and widely embraced solution, enabling companies to establish and nurture robust connections with their current customers, prospects, and clients. Moreover, this CRM solution equips firms to streamline business processes, monitor leads, and access impactful insights, among other capabilities. Quite remarkable, isn’t it?

Here are some of the key reasons behind the popularity of the Salesforce Admin Course:

  • The company places a strong emphasis on innovation, consistently enhancing the current features of its CRM solution.
  • Indeed, the CRM solution is highly scalable, catering perfectly to businesses of all sizes, be it large enterprises or small businesses.
  • Salesforce boasts a vibrant online community that actively offers continuous support to fellow Salesforce users.
  • The company has invested significant effort and dedication to ensure that its CRM solution is not only user-friendly but also highly customizable and scalable.
Responsibility of Salesforce Developer

Salesforce Administrators demonstrate proficiency in navigating various Salesforce products, utilizing their functions and features accessible to end-users. Organizations enlist their expertise for tasks such as overseeing Salesforce systems, conducting staff training on different Salesforce products, and managing sales databases. However, the specific responsibilities of a Salesforce Admin can vary between companies. Enrolling in the Salesforce Admin Certification program enhances your understanding of these roles significantly.

Here are some of the major responsibilities of a Salesforce Administrator:

  • Enhance the efficiency of Salesforce systems and products.
  • Configure, upgrade, and set up Salesforce systems.
  • Oversee users, workflows, and groups within Salesforce systems.
  • Import valuable data, including leads, contact information, and other pertinent data, into Salesforce systems.
  • Administer Sales Cloud functionalities.
  • Develop custom reports and dashboards within Salesforce systems.
  • Execute database maintenance tasks to ensure optimal performance.
Top Hiring Industries in Salesforce Administratior Training:

Salesforce, a widely recognized CRM solution, boasts a global reputation with approximately 150,000 customers, a number that continues to grow annually. This surge in popularity can be attributed to the substantial benefits that Salesforce CRM offers to organizations. Notably, legitimate Salesforce Administrator Training accreditation is often a prerequisite for entry into esteemed companies.

Hence, numerous organizations are consistently seeking professionals capable of harnessing the capabilities of this formidable CRM solution.

Here are some of the top organizations hiring for Salesforce Admin jobs:

  • Cognizant technology solutions
  • Tata Consultancy Services
  • Accenture
  • Tech Mahindra
  • Wipro
  • Amazon
  • Infosys
  • Google
  • IBM, etc.
SalesForce Administrator Training

Upon successful completion of Salesforce Admin Training, you’ll attain a globally recognized certification validating your skills. Furthermore, you’ll be well-prepared to effortlessly pass the Salesforce Admin Course exam. Additionally, our dedicated placement team ensures 100% placement support for you.

Advantages of getting Salesforce Admin Certification:

  • Obtain a certificate recognized worldwide.
  • Secure substantial remuneration.
  • Enhance your value in the job market.
  • Demonstrate your proficiency in working with Salesforce CRM.

Why should you learn Salesforce Certification?

Salesforce is a highly sought-after skill with excellent job prospects across various industries, enabling you to pursue rewarding career opportunities and command higher salaries.

As the leading CRM platform, Salesforce empowers businesses to streamline operations, enhance customer relationships, and drive growth, making it a valuable asset for professionals.

Salesforce offers a rich ecosystem with numerous customization options, allowing you to tailor solutions to specific business needs and continually expand your skillset.

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Salesforce Administrator Certification Training

Cloud Computing Overview

  • Introduction to Cloud Computing
  • Introduction to IAAS, PAAS, SAAS
  • Deployment Models
  • Introduction to CRM
  • How can CRM help
  • Evolution of CRM
  • Advantages of CRM
  • A view of available of CRM Products

Introduction to Salesforce CRM

  • What is
  • Salesforce CRM Overview
  • Why Salesforce
  • Understanding Salesforce Architecture
  • Services Provided by Salesforce
  • Salesforce Vs Other Cloud
  • Market Demand for Salesforce CRM.
  • Job Market and growth in CMR industry.
  • Salesforce Editions, Licenses and Pricing
  • Salesforce Sandboxes (Dev, QA, Full, Prod.)
  • Creating First SFDC Dev Account
  • CRM Editions
  • Navigation Overview
  • Creating Salesforce Developer Account

Salesforce Applications

  • Sales Cloud, Service Cloud, Custom Cloud
  • Rapid application Development, Cost Reduction & Quality Products

Salesforce Certifications

  • Certified Administration (201)
  • Certified Advanced Administration (211)
  • Salesforce certified platform developer 1 (PD1: 401)
  • Salesforce certified platform developer 2 (PD2: 501)

Organization Setup

  • Salesforce Quick Navigation Walk Through
  • Popular Std. Objects and their purpose
  • Set up Menu Intro (Various OOB and Dev Options
  • Popular in different other objects
  • Organization profile, Currency etc.
  • Salesforce User Interface Overview

Objects in Salesforce

  • Types of objects available in salesforce
  • Standard Objects
  • Custom Objects
  • Use of Standard Objects and Custom Objects in Salesforce
  • Difference between standard and custom object
  • Limitations of Standard Objects

Tabs in Salesforce

  • Introduction to tab
  • Assigning tab to object
  • Types of Tab – Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs

Intro on various Data Types/Fields

  • Various data type fields creation
  • Standard Data types
  • Read only Data types
  • Relational Data types
  • Roll-Up Summary Fields and its features.
  • Limitations of Roll-up Summary Fields
  • Required, External Id, Default Value and Unique fields

Object Relationships

  • Introduction to Relationships
  • Need of Relationships in salesforce
  • Brief on Types of relationship
  • Master-Details, Lookup, Self-relationship, External lookup relationship, Indirect lookup relationship, Many-to-many relationships (Junction object), Hierarchical relationship
  • Deep in to Junction object
  • Use of Junction object.
  • Difference between master-detail and lookup relationship How to convert lookup to master details and vice Versa.

Defining Workflows

Workflow Rules

Types of evaluation criteria in Workflow rules

Introduction to Approval Process

Understanding Approval steps, Approval actions, Rejection actions

Introduction to process builder and its action

What is the difference between workflow and process builder

Workflow Actions

  • Email Alert
  • Task Create
  • Field Update
  • Outbound Message

Difference between Evaluation Criteria and Rule Criteria

Workflow Vs Trigger

Email Templates Overview

Email Templates for Email Notifications

Sending Email Templates

  • Sending Single emails
  • Sending Mass emails.

Types of Templates

  • HTML (Using Letter Head)
  • Custom HTML (without using letter head)
  • Visual force Email Templates

Grasp the concepts related to formula fields.

Comprehend the purpose of formula fields in Salesforce.

Explore the different types of formula fields, including Text, Logic, Math, Date functions, and other widely used functions.

Familiarize yourself with cross-object formulas and their introduction.

Understand the significance of object formulas and why they are needed.

Introduce yourself to validation rules, their purpose, and various popular functions.

Differentiate between formula fields and Rollup summary in Salesforce.

Page Layouts

  • Defining Page layouts
  • Field order changes
  • Adding custom buttons and links
  • Defining required and read only fields
  • Adding related list
  • Adding Sections in Detail page

Record Types

  • To create and maintain record types for your organization.
  • Display different page layouts and picklist values based on record types.
  • Uses of Record Types

Field Dependencies

  • Controlling field/Dependent field
  • Making dependent pick list fields
  • Limitations

Introduction to User Management, User Object

Different types of user licenses available – Salesforce, Salesforce Platform

Roles and Profiles

Creating Users

Permission Sets

Profile Vs Permissions Sets

Password Policy

IP Address security

Login hours & Session settings

OWD -Public Read/Write, Public Read, private only

Manage record access with the role hierarchy

Sharing record-Manual and owner based

Manage field-level security

Introduction to Data migration

Overview to Data loader and its installation process Data Loader Action-Insert, Update, Delete, hard delete

Configure the Data Loader via command line

Attachment upload with Data loader

Data Loader Vs Other Third Party ETL Tools

Introduction to salesforce import wizard

Mass Transfer Records and Delete of Records

Difference between Data loader and import wizard

Mass Transfer Records and Delete of Records

Back up data with a weekly export


Introduction to Data Visualization-Reports and Dashboard

Introducing Reports and Custom Reports

Types of report-Tabular, summary, Matrix, and joint report

Understanding the formula field and bucket field.

Add a chart and a few other features like highlighting

Understanding -Reporting Snapshots, Report types

Overview to the dashboard and its types

What is a dynamic dashboard

Adding Dashboard Snapshots to Home Page

Understanding Sharing & Security of Reports-Dashboardsa

What is AppExchange

Installation of an App

Uninstall an App

Create a custom app

Service Cloud Console

Create flows

Screen Flows

Scheduled Trigger Flows

Auto Launched Flows

Record Triggered Flows

Create Chatter Group

Adding User to Chatter Group

Post Message to Chatter

Mock Interviews

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Learn, Grow & Test your skill with Online Assessment Exam to achieve your Certification Goals

Salesforce Administrator ADM (201)

The Salesforce Platform Developer I credential is intended for individuals who have knowledge, skills, and experience in building custom applications on the Lightning Platform. The exam requires fundamental programmatic capabilities of the Lightning Platform to develop custom business logic and interfaces to extend Salesforce using Apex, Visualforce, and basic Lightning Components.



Multiple Choice and Multi-Response Questions


Cloud Computing


USD 200, plus applicable taxes as required per local law


105 Minutes

No of Questions

60 Questions

Passing Score

80% and above


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The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.


Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.



Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.


Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.


24 x 7 Expert Support

With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.



Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.


Customer Feedback

Almamate cross my expectations no words to express It was a great experience learning from highly professional trainers especially Poonam Malhotra Mam. The trainer provide in-depth knowledge and hands-on experience. The course not only boosted my confidence but also opened doors to exciting career friendly and were ready to help us with our doubts
Muskan Jadwani
Muskan Jadwani
piyush navaney
piyush navaney
Both Almamate's trainers & management team are very supportive.V get quick response 2 our queries.Mrs Poonam Malhotra Mam,is highly experienced & made learning simpler wid her illustrative approach.She is always concerned 4 her students.I will be appearing 4 placements soon.I hope & pray will land in a gud org,with all those efforts turning fruitful.
"Almamate Salesforce Training was the perfect choice for a beginner like me. The trainers explained the concepts in a simple language, making it easy for me to understand. I am grateful for the knowledge I gained and feel ready to start my Salesforce career
manjeet singh
manjeet singh
I cannot express enough gratitude to Almamate Salesforce Training for the exceptional training and support. After completing the course, I successfully transitioned into a Salesforce role and experienced rapid career growth. The skills I gained have opened doors to new and exciting opportunities
Sanjeet Kumar
Sanjeet Kumar
Almamate Salesforce Training exceeded my expectations. The trainers provide in-depth knowledge and hands-on experience. The course not only boosted my confidence but also opened doors to exciting career opportunities. I am now working in a dynamic Salesforce role, thanks to Almamate!
Ajay Kumar
Ajay Kumar
Almamate Salesforce Training is the best place for beginners like me. The trainers were very supportive and made sure I understood each topic. They provided practical exercises that helped me apply what I learned. I am now confident in my Salesforce abilities."
Najama Khatun
Najama Khatun
I am a beginner in Salesforce, and Almamate Salesforce Training was the perfect starting point for me. The trainers were patient and supportive, and they made sure I understood the concepts. Now, I feel ready to take my first steps in a Salesforce career.
Abhay kumar Dwivedi
Abhay kumar Dwivedi
Almamate Salesforce Training was an excellent learning experience for me. The trainers were knowledgeable and explained everything step-by-step. They provided real-life examples that helped me grasp the concepts better. I would recommend this training to anyone starting their Salesforce journey.
Sunita Dwivedi
Sunita Dwivedi


Enrolling in this course does not require any specific prerequisites. However, having a foundational understanding of Salesforce and its diverse functions/features, accessible to end-users, would be beneficial.

It may take around 40-45 days for completing the Salesforce Administrator Certification training.

Upon completion, you will be awarded a Salesforce Administrator training certificate from Croma Campus. However, if you aim to attain an official Salesforce Certification, you must register for the Salesforce Administrator certification exam through the official Salesforce website and successfully pass the examination.

The Salesforce Certification process is described below:

  • Step 1: Complete this training program.
  • Step 2: Visit the official website of Salesforce and register yourself for the Salesforce Administrator Certification exam.
  • Step 3: Clear the exam and become a certified Salesforce Admin.

You will learn under a skilled Salesforce Administrator that has years of working experience.

Certainly, we offer a complimentary demo class for students interested in enrolling in the Salesforce Administrator Certification training program.

Currently, we are only providing online classes to students because of covid guidelines.

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- Get Interviews & Get Hired

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