Salesforce Agentforce Workshop
Join us for a power-packed 3-hour hands-on workshop designed exclusively for AlmaMate’s partners. Explore Salesforce’s latest AI innovation — Agentforce — and learn how to build, enhance, and deploy AI-powered agents that can transform customer experiences.
Salesforce Agentforce Workshop
Hosted by AlmaMate | Exclusive & Free for Our Partners
Join us for a power-packed 3-hour hands-on workshop designed exclusively for AlmaMate’s partners. Explore Salesforce’s latest AI innovation — Agentforce — and learn how to build, enhance, and deploy AI-powered agents that can transform customer experiences.
What is Salesforce Agentforce?
Agentforce is Salesforce’s cutting-edge next generation AI framework that empowers you to build intelligent agents—custom AI assistants that can take action, trigger workflows, and make decisions within your Salesforce ecosystem. These agents leverage large language models (LLMs), real-time CRM data, and enterprise integrations to perform tasks such as customer support, lead qualification, campaign optimization, and internal workflow automation.
These agents are powered by Einstein Copilot and are designed to automate tasks, guide users, and enhance productivity across sales, service, and operations with its Advanced AI Capabilities.
Who Should Attend?
This workshop is ideal for:
Fresh Salesforce learners
Admins & Developers curious about AI in Salesforce
Professionals preparing for Salesforce AI Associate or Agentforce certification
What You'll Learn
In just 3 hours, you’ll:
- Understand what Agentforce is and how it fits into the Salesforce ecosystem.
- Learn core Agent concepts: Actions, Triggers, and the Agent lifecycle.
- Get a complete walkthrough of the Agent Builder UI.
- Build your first working Agent using a Salesforce Dev Org.
- Extend your agent using real-world data use cases.
- Learn best practices for testing, debugging, and optimizing performance.
- Receive guided resources to kickstart your certification journey.
🕒 Workshop Agenda
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0:00 – 0:20
Intro to Agentforce – Overview & Use Cases
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0:20 – 0:40
Core Concepts – Agents, Triggers, Lifecycle
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0:40 – 1:10
Agent Builder Tour – Live Demo
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1:10 – 1:30
Build Your First Agent – Guided Exercise
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1:30 – 1:40
Break
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1:40 – 2:10
Enhancing Agents – Use Cases & Integrations
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2:10 – 2:40
Best Practices & Debugging – Optimization Tips
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2:40 – 3:00
Certifications & Resources – Trailhead, Quizzes & Q&A
🕒 Workshop Agenda
Sign Up for the Agentforce Workshop
-
0:00 – 0:20
Intro to Agentforce – Overview & Use Cases
-
0:20 – 0:40
Core Concepts – Agents, Triggers, Lifecycle
-
0:40 – 1:10
Agent Builder Tour – Live Demo
-
1:10 – 1:30
Build Your First Agent – Guided Exercise
-
1:30 – 1:40
Break
-
1:40 – 2:10
Enhancing Agents – Use Cases & Integrations
-
2:10 – 2:40
Best Practices & Debugging – Optimization Tips
-
2:40 – 3:00
Certifications & Resources – Trailhead, Quizzes & Q&A
Business Impact of Salesforce Agentforce
Agentforce has significantly contributed to Salesforce's growth in AI-driven services. As of May 2025, the platform has closed over 8,000 deals and generated more than $1 billion in annual recurring revenue from its Data Cloud and AI products. Salesforce projects that Agentforce could become its top revenue driver by the end of 2026.
Tools & Resources Provided
- Agentforce-enabled Salesforce Dev Org
- Trailhead modules: Einstein Copilot Basics
- Developer guides & reference material
- Interactive whiteboarding (Miro)
- AI assistant (ChatGPT) for learning support
By the End of This Workshop, You Will:
Build and test your own Salesforce Agent
Understand Agentforce’s real-world applications
Be fully prepared to start your Salesforce AI certification journey